SHIPPING AND RETURNS
Orders are processed and shipped within 1-3 business days (usually).
International shipping has a flat rate fee and we are not responsible for importing goods from outside your country which often incurs customs taxes and fees in addition to the shipping you paid from us. Please note these extra fees as we will not pay for them. We do not know what these fees will be as every country is different. In addition, you will probably have to pick your package up at your local post office (in most countries)
For expedited shipping please contact us.
Please note that Sugar and Sage LLC is not responsible for damage caused by USPS negligence. All claims must be filed with USPS directly.
We do not offer refunds, however, we are happy to exchange your item if it was damaged. In order to receive an exchange on damaged items, please note the following guidelines:
1. Please contact us within 7 days of delivery confirmation. Anything after 7 days voids all exchanges which goes for damaged or missing products. No exceptions.
* Please note that Yoni Eggs and Crystal Wands may crack if placed in boiling water as well as if they are dropped on the floor. We are not responsible for self-inflicted damages to the egg and do not offer exchanges on these items. We are able to tell if a damaged product was self-inflicted or not.
Rules for processing an exchange:
1. Please contact via email at firstname.lastname@example.org and request an exchange
2. Once your exchange has been approved please mail your item back to us and include a note with your order that states order number, name, address, and that you are sending back for exchange for (insert reason). If this information is missing, we will not be able to process your order as we have no way to know who it's from. You are required to pay for return shipping unless the item was damaged.
Return must be sent back to us within 14 days of the return authorization. Anything after 14 days voids all return or exchange authorizations.
4. Once the item has been received we will send you a replacement of the same item you ordered.
* We do not resell any products that have been returned to us.
Lost packages Policy:
If tracking has marked your package as delivered or in transit and you haven't received it please note our policies.
1. Please wait 72 hours before contacting us about your package. Sometimes USPS marks packages as delivered before they reach your home. Please allow up to 7 days, many times the packages show up within a few days of delivery confirmation.
2. Check behind plants, pillars, sides of your home, etc. If your mailbox is full USPS may leave your package at your home either on your porch, or behind something.
3. If you live in a community with a leasing office please check with them. USPS sometimes leaves packages with the leasing office.
4. Contact your local USPS. Chances are your package is there! It's very helpful if you contact your local USPS in addition to contacting us.
5. Still no luck? Please contact us.
We are not responsible for lost packages. Please ensure you input the correct address for your package to be delivered. In the event that you input an incorrect address, your package is held in transit for longer than expected, and/or your package does not make it to you, you will need to file a lost package claim with USPS. We DO NOT send out replacement items due to incorrect mailing addresses.
Sugar and Sage LLC reserves the right to refuse transactions with customers without explanation.